okayply Privacy
Policy

Introduction

okayply ("we", "us", "our", or "the Company") is committed to protecting and respecting the privacy of every Filipino player who accesses or uses the okayply Platform at okayply.net ("the Platform"). This Privacy Policy ("Policy") sets out in clear, plain language how okayply collects, uses, stores, shares, and safeguards your personal data when you register an account, make deposits or withdrawals, participate in games and promotions, or interact with our support team.

This Policy applies to all personal data processed by okayply in connection with the Platform and is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the lawful directives of the National Privacy Commission (NPC) of the Philippines. It should be read together with okayply's Terms and Conditions.

Data Controller

For the purposes of the Data Privacy Act of 2012 and all applicable data protection legislation, okayply acts as the Personal Information Controller (PIC) with respect to the personal data of players and website visitors processed through the Platform.

okayply operates in compliance with PAGCOR guidelines governing online gaming in the Philippines. All data processing activities described in this Policy are carried out under the lawful authority and operational framework applicable to online gaming platforms serving Filipino users.

Our designated Data Protection Officer (DPO) oversees compliance with this Policy and can be contacted for data-related inquiries as described in Section 15 of this Policy.

Personal Data We Collect

okayply collects personal data about you through several channels: directly from you when you register and use the Platform, automatically through your interactions with the Platform, and occasionally from third parties such as payment processors and identity verification providers. The categories of personal data we collect include the following:

How We Use Your Personal Data

okayply uses the personal data we collect about you for the following specific purposes. We do not use your personal data for any purpose that is incompatible with those stated below without obtaining your prior consent:

• Account Registration and Management: To create, verify, and maintain your okayply player account, including processing your initial registration, applying age verification checks (21+ as required under PAGCOR guidelines), and managing account settings and security preferences.
• KYC and Identity Verification: To verify your identity and age in compliance with PAGCOR requirements and applicable anti-money laundering (AML) legislation. This includes cross-referencing your submitted documents against third-party verification services where necessary.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency channels. Financial data is shared with our payment processing partners solely for the purpose of completing your requested transactions.
• Game Delivery and Platform Operation: To deliver slot games, live casino, fish shooting games (Captain Fisher, Ocean Lord), bingo, and sports betting services. Gaming data is used to calculate and pay winnings, apply bonus terms, and maintain game integrity.
• Fraud Prevention and AML Compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct. okayply is legally obligated to report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines.
• Responsible Gaming: To administer responsible gaming tools including deposit limits, loss limits, self-exclusion, and cooling-off periods. Gaming behaviour data is used to identify patterns that may indicate problem gambling and to trigger welfare interventions where appropriate.
• Customer Support: To respond to your queries, complaints, and dispute notifications via live chat and email. Support communications are recorded and retained as described in Section 8.
• Marketing and Promotions (with consent): To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided explicit consent to receive such communications. You may withdraw marketing consent at any time through your account settings.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, PAGCOR directives, the Data Privacy Act of 2012, AML regulations, and any orders from competent courts or regulatory authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve Platform performance, game offerings, user experience design, and the effectiveness of our responsible gaming tools.

Legal Basis for Processing

Under the Data Privacy Act of 2012, okayply processes your personal data under the following lawful bases:

1. Consent: Where you have freely given, specific, and informed consent to the processing of your personal data — for example, when opting in to receive marketing communications or when providing sensitive personal information for KYC purposes.
2. Contractual Necessity: Where processing is necessary for the performance of the contract between you and okayply (our Terms and Conditions) — for example, processing your personal data to create your account, process deposits, deliver games, and pay out winnings.
3. Legal Obligation: Where processing is required to comply with a legal obligation to which okayply is subject — for example, identity verification under PAGCOR regulations, AML transaction monitoring and reporting under Republic Act No. 9160 (Anti-Money Laundering Act), and data retention requirements under applicable Philippine law.
4. Legitimate Interests: Where processing is necessary for the legitimate interests of okayply or a third party, provided those interests are not overridden by your rights and interests — for example, fraud prevention, platform security monitoring, and improving our services through aggregated analytics.

Data Sharing and Third Parties

okayply does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only to the extent necessary and only with the following categories of recipients, each of whom is contractually bound to process your data in accordance with applicable privacy law:

• Payment Service Providers: GCash (Mynt), PayMaya (Maya Philippines), BPI, BDO, Metrobank, and cryptocurrency processing partners — solely to process your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and AML screening services that assist okayply in verifying player identities and screening against sanctions lists and politically exposed persons (PEP) databases.
• Game Technology Providers: Licensed game software providers (including JILI, PG Soft, and live dealer studios) that deliver game content to the Platform. These providers may process your Player ID and gaming activity data to operate games and calculate results.
• Customer Support Technology Providers: Live chat and ticketing system providers that facilitate the delivery of our 24/7 customer support services.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies, where disclosure is required by law, court order, or regulatory directive.
• Professional Advisers: Lawyers, auditors, accountants, and insurers where necessary for the conduct of okayply's business, subject to professional confidentiality obligations.

Cookies and Tracking Technologies

The okayply Platform uses cookies and similar tracking technologies to operate core Platform functions, analyse usage patterns, and (where consented) deliver relevant promotional content. A cookie is a small text file placed on your device when you visit a website. okayply uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies. No consent is required for these cookies.
• Functional Cookies: These remember your preferences such as language settings, display preferences, and responsible gaming limit settings to provide you with a personalised experience across sessions.
• Analytics Cookies: These collect aggregated, anonymised data about how players interact with the Platform — such as pages visited, time spent on each section, and error encounters — to help us improve Platform performance and usability.
• Marketing Cookies (consent required): Where you have provided explicit consent, these cookies track your Platform activity and may be used to deliver relevant okayply promotions and bonus offers tailored to your gaming preferences. You may withdraw this consent at any time via your account's cookie preference settings.

You can control cookies through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including logging in and accessing your account balance.

Data Retention

okayply retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where data cannot be immediately deleted due to system backup cycles, it will be isolated and protected from further active processing until deletion is completed.

Data Security

okayply takes the security of your personal data seriously and implements robust technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the okayply Platform is protected by 256-bit TLS/SSL encryption. Sensitive data stored in our databases, including identity documents and financial records, is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within okayply's systems is restricted on a strict need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and undergo regular data privacy training.
• Multi-Factor Authentication: Administrative access to systems processing player data requires multi-factor authentication. Players are strongly encouraged to enable two-factor authentication (2FA) on their okayply accounts.
• Penetration Testing and Security Audits: Our Platform undergoes regular security assessments, including third-party penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: okayply maintains a documented personal data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will communicate with affected players as required under RA 10173.

Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data okayply holds about you. These rights may be exercised by contacting our Data Protection Officer as described in Section 15:

• Right to be Informed: The right to be informed about how your personal data is collected, used, and shared — as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data okayply holds about you, and information about how it is being processed.
• Right to Rectification: The right to request that inaccurate or incomplete personal data held by okayply be corrected or completed without unreasonable delay.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (e.g., AML and PAGCOR record-keeping requirements).
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible, and to have it transmitted to another controller where this is technically practicable.
• Right to Object: The right to object to the processing of your personal data where it is based on okayply's legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached at its official government website.

Children's Privacy

The okayply Platform is strictly intended for adults who are 21 years of age or older, in accordance with PAGCOR's age restriction requirements for casino-style online gambling in the Philippines. okayply does not knowingly collect, process, or store personal data from any individual under the age of 21.

During registration, all applicants are required to verify their age by providing a valid government-issued Philippine ID. Where okayply has reasonable grounds to suspect that a player is below the minimum age, the account will be immediately suspended pending verification, and any balance held may be withheld pending investigation.

Cross-Border Data Transfers

In the course of delivering the okayply Platform, some of your personal data may be transferred to, stored in, or processed in countries outside of the Philippines — for example, where our cloud infrastructure providers, game technology partners, or KYC verification services are located in other jurisdictions.

Where personal data is transferred outside the Philippines, okayply ensures that adequate safeguards are in place to protect your data to a standard at least equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses approved by the National Privacy Commission or equivalent standard contractual clauses recognised under applicable data protection frameworks.
• Transfers to countries determined by the NPC to provide an adequate level of data protection.
• Binding corporate rules or equivalent intragroup transfer agreements where data is shared within the okayply corporate group.

By using the okayply Platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally as described above.

Third-Party Links and Services

The okayply Platform may contain references to third-party services — such as payment providers like GCash and PayMaya — whose privacy practices are governed by their own separate privacy policies. okayply is not responsible for the privacy practices of third parties and encourages players to review the privacy policies of any third-party services they interact with in connection with using the Platform.

Where you are redirected to a third-party payment gateway to complete a transaction, the personal and financial data you enter on that gateway is processed by the relevant payment service provider under their own terms and privacy policy, and is not within okayply's direct control once you have left the Platform.

Changes to This Privacy Policy

okayply reserves the right to update and revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the nature of the Platform. When material changes are made to this Policy, we will notify you by posting a prominent notice on the Platform and, where reasonably practicable, by sending a notification to the email address associated with your registered account.

The most current version of this Privacy Policy will always be available at okayply.net/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the okayply Platform following publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material changes to this Policy, you may request closure of your account by contacting our support team.

Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data okayply holds about you, you may contact our Data Protection Officer (DPO) or general support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on the okayply Platform. This is the fastest way to reach our team for general inquiries and account-specific questions.
• Email: [email protected] — for formal data subject rights requests, privacy complaints, and DPO correspondence. Please mark your email with the subject line "Data Privacy Request" or "Attn: DPO" for priority handling. We aim to respond to all privacy-related emails within fifteen (15) business days.

If you are not satisfied with our response to your privacy inquiry or believe your data privacy rights under RA 10173 have been violated, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.